Non-urgent advice: Notice

All requests for letters, reports or queries must allow up to 5 working days to receive.

Ordering repeat prescriptions

The easiest ways to order repeat prescriptions are:

  • using your NHS account (through the NHS website or in the NHS App)Please see the video below explaining how to do this. 
  • using the GP online system via the link at the top of this page.

These accounts show you all your repeat medicine and dosage and you can choose the ones you need.

You can also:

  • Send in by hand or post using the white, right hand side of your previous repeat prescription as this has convenient tick boxes.

To reduce the risk of prescribing errors, medication requests cannot be taken verbally over the phone.

Collecting your prescription

You can usually collect your prescription from the pharmacy 3 to 5 working days after you have ordered it.

You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.

You can change your nominated pharmacy at any time:

  • on the app or website where you order repeat prescriptions
  • at your GP practice
  • at any pharmacy that accepts repeat prescriptions

Pharmacy 2U are an online pharmacy that deliver to your door, this service is only available for prescriptions that can go through the EPS service, they are unable to manage controlled drugs and some appliances.

Dossette Boxes - please be aware that if you require your medication in a dossette box for medical reasons you will need to arrange this through your GP. If you request it from the chemist for convenience you will be charged a fee every month.

Questions about your prescription

If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.

The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.

If you would like to speak to someone at the GP surgery about your prescription please call our pharmacist after 10am on 01895 233211.

Medication reviews

If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.

Prescription charges

Find out more about prescription charges (

What to do with old medicines

Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.

About pharmacists

As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:

  • coughs
  • colds
  • sore throats
  • tummy trouble
  • aches and pains

They can also advise on medicine that you can buy without a prescription.

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.