OUT OF HOURS – INFORMATION
INAPPROPRIATE AND APPROPRIATE USE OF SERVICES DURING GP HOURS
If you are feeling unwell during GP core opening hours, 8.30am-6.30pm Monday to Friday, please always contact your GP Surgery first for either a face to face appointment or a telephone consultation. Alternatively a message can be taken to give to the GP who will then answer appropriately. If the GP feels that you need to be seen in the next available session you will be given an appointment. If you need to be seen urgently you will be given an emergency appointment. If the GP feels that it is not urgent you will be given the next available routine appointment.
Please only attend the UCC outside core GP Surgery hours and only if you feel that the problem is an urgent one that cannot wait until your GP surgery is next open.
If you attend the UCC for a non-urgent problem, this will be deemed as an inappropriate use of the service and you will be signposted back to your GP Surgery to make an appointment.
REMEMBER – ALWAYS TELEPHONE YOUR GP SURGERY FIRST FOR ADVICE
If you need medical attention outside of normal hours there are a number of options available to you:
Pinn Medical Centre in Pinner open 8am to 8pm will see walk in patients not registered with them,37 Love Lane, Pinner HA5 3EE, 0208 866 5766.
GP Medical Centre in Hayes open from 8am to 8pm will see walk in patients not registered with them at 52 Station Rd, Hayes, UB3 4DS, 01895 486020.
URGENT CARE CENTRE AT HILLINGDON HOSPITAL accessed via A&E
This unit is open between 9am to midnight 7 days a week. It is a GP lead service. Anyone attending the A&E department inappropriately, meaning they should be seen by their GP, will be told to contact their surgery to make an appointment.
URGENT CARE CENTRE AT NORTHWICK PARK HOSP accessed via A&E
This unit is open between 8am to 11pm Sun-Thurs and 8am-midnight Frid & Sat.
Anyone attending the A&E department inappropriately, meaning they should be seen by their GP, will be told to contact their surgery to make an appointment.
MINOR INJURIES UNIT AT MOUNT VERNON HOSPITAL
This unit is open between 9am-8pm, 7 days a week. This is a Nurse lead service and you will be treated on an emergency basis only. The list below gives details of what is treated at the MIU (not for under 5 year olds).
- Cuts, grazes and bruising
- Wounds, including those that may need stitches
- Minor burns and scalds
- Tetanus immunisation after an injury
- Removal of foreign bodies from eyes, nose or ears
- Minor eye problems, including removal of contact lenses
- Insect bites or other animal bites including dog bites
- Minor head injuries where there has been no loss of consciousness or vomiting
- Removal of rings, earrings and studs
- Minor injuries to legs below the knee and arms
This is a 24 hour advice line. 111 is free to phone using mobiles and landlines.
CARE UK - out-of-hours GP Handling Service 0300 130 3018 after 6.30pm
This service offers Doctors Advice, a visit to the Primary Care Centre or a Home Visit by a doctor. All of these are chargeable to Wallasey Medical Centre. It is therefore imperative that it is only in an EMERGENCY (something that cannot wait until the surgery is open) that you use this service.
LOCAL CHEMISTS – Ask the pharmacist at a local chemist for advice.