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FRIENDS & FAMILY TEST

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www.realtimeexperience.co.uk/survey/?mexDrOAMbSWd2W4

 

 

 

Appointments

appointment_1All our routine appointments are for 10 minutes, and for one person only, if you think you may need more time or you have more than one problem to discuss with the doctor please mention this to the receptionist at the time of making your appointment and she will be able to allocate further time.

Missed appointments

Please inform us as soon as possible if you are not able to attend for an appointment.  Numerous people don’t bother and it blocks other people getting an appointment of their choice along with wasting doctor’s time.  If you do not attend for your appointment you will receive a call asking you to be more considerate and it will be recorded on your medical records – if you continue to miss appointments your registration with the practice will be reviewed and you may be removed from the practice list.

Late for appointments

As we have 10 minute appointments we are only able to allow patients to be 10 minutes late for their appointment, any longer than this and we have to ask you to rebook otherwise it is unfair on the other patients who are waiting to be seen.

Urgent appointments

Patients with urgent medical problems are asked to call from 8am on the day and will be seen on the same day where possible, you may have to wait as these clinics are unpredictable due to the nature of emergencies, if there are no appointments available you will be offered a telephone call from a Doctor.

Otherwise we aim to have routine appointments available within two days but if you are wishing to see a specific doctor this may take a little longer.

Please ask for an urgent appointment if you need emergency contraception

Online Access

Once you have fully registered with the practice you will be able to take advantage of our online facilities enabling you to make or cancel an appointment, or request a repeat prescription.  Please ask the receptionist for further details.

Chaperone

Please tell us if you would like someone to accompany you during an examination or a private room to discuss any matters

Reception

Our receptionists are here to help and will sometimes need to ask further questions to help deal more efficiently with your request.  If you would like to speak to someone away from the main desk please ask as confidential problems can be discussed in private.

Family Planning

If you require an appointment for a coil or implant either insertion or removal please call the reception team to book this as it requires a longer appointment with both the nurse and the doctor.

 

 
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